Information We Collect

At ConnectSwordPlus, we collect information that helps us provide better automated testing framework development services to our clients in Thailand and internationally. When you contact us or use our services, we may gather several types of information.

• Contact details including your name, email address, phone number, and company information when you reach out for our services
• Technical information about your existing systems and testing requirements during our consultation process
• Project specifications and business requirements that you share with us for framework development
• Communication records including emails, meeting notes, and project documentation
• Website usage data through cookies and analytics tools to improve our online presence

How We Use Your Information

Your information helps us deliver personalized testing framework solutions that meet your specific business needs. We use the data we collect in several important ways.

We analyze your technical requirements to design automated testing frameworks that integrate seamlessly with your existing systems. This includes understanding your current testing processes, identifying areas for improvement, and developing custom solutions that enhance your software quality assurance.

• Communicating with you about project progress, technical updates, and service improvements
• Developing and implementing customized testing frameworks based on your specifications
• Providing ongoing support and maintenance for the systems we develop
• Improving our services based on feedback and project outcomes
• Sending relevant technical updates and industry insights that may benefit your projects

Information Sharing and Disclosure

We understand that your business information is confidential and valuable. ConnectSwordPlus maintains strict policies about sharing client information, and we only disclose data in very specific circumstances.

In most cases, we don't share your personal or business information with third parties. However, there are limited situations where disclosure may occur, always with appropriate safeguards in place.

• When required by Thai law or legal proceedings, we may share information with authorized government agencies
• With trusted technology partners who help us deliver specific aspects of your project, always under strict confidentiality agreements
• If you explicitly consent to sharing information for specific business purposes
• In the unlikely event of a business merger or acquisition, with appropriate data protection measures

Data Security Measures

Protecting your information is fundamental to our business operations. We implement multiple layers of security to safeguard client data throughout every stage of our relationship.

Our technical security measures include encrypted data transmission, secure server infrastructure, and regular security audits. We also maintain strict access controls within our team, ensuring that only authorized personnel can access client information when necessary for project delivery.

• SSL encryption for all data transmitted between your systems and our servers
• Secure cloud storage with enterprise-grade protection and regular backups
• Regular security updates and vulnerability assessments on all systems
• Restricted access to client data based on project involvement and necessity
• Comprehensive data breach response procedures to address any security incidents quickly

Your Rights and Choices

As our client, you have several important rights regarding your personal and business information. We believe in transparency and giving you control over how we handle your data.

You can request to see what information we have about you, ask us to correct any inaccuracies, or request that we delete your data when it's no longer needed for business purposes. We'll respond to these requests promptly and professionally.

• Access your personal information and project data that we store in our systems
• Request corrections to any inaccurate or outdated information
• Ask us to delete your data when our business relationship concludes
• Opt out of marketing communications while maintaining service-related updates
• Request data portability for information you've provided to us

Data Retention

We retain client information for specific periods based on business necessity and legal requirements. Our retention policies balance your privacy rights with our need to provide ongoing support and maintain business records.

Project-related data is typically retained for three years after project completion to support warranty services and potential future enhancements. Contact information may be kept longer to maintain our business relationship, but you can request deletion at any time.

• Active project data is retained throughout the development and support period
• Completed project information is archived for three years for warranty and support purposes
• Marketing and communication preferences are maintained until you opt out
• Financial records are retained according to Thai accounting and tax law requirements

International Data Transfers

While ConnectSwordPlus is based in Thailand, our automated testing frameworks often integrate with international systems and cloud services. When we transfer data outside Thailand, we ensure appropriate protection measures are in place.

We work with reputable international technology partners and cloud providers who maintain high security standards. Any data transfers are conducted with proper safeguards and in compliance with both Thai and international data protection requirements.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors interact with our content. These tools provide valuable insights that help us enhance our services.

Most cookies we use are analytical, helping us understand which pages are most helpful and how we can improve our website. We don't use tracking cookies for advertising purposes, focusing instead on improving the user experience for potential clients.

• Essential cookies that enable basic website functionality and security
• Analytics cookies that help us understand website usage patterns
• Preference cookies that remember your settings and improve your experience

Updates to This Policy

We may update this privacy policy occasionally to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we'll notify existing clients directly and post the updated policy on our website.

Minor updates that don't affect how we handle your data may be made without direct notification, but we'll always maintain the current version on our website with clear effective dates.